Next-day delivery when you order today
General
Can I send a personalised bouquet design?
Can I order by telephone?
Do you offer wedding flowers?
Corporate enquiries
Products
Why are your flowers fresher?
How are the flowers packaged?
Do the flowers come in a vase?
Can I order a vase to go with the flowers?
Can I include a gift message with my order?
Ordering
How do I order from your website?
How much are shipping/delivery charges?
Do you send flowers overseas?
Can I send my order anonymously?
Payment
Can I pay for my order on delivery?
Amending Orders
How do I amend my order?
Can I change the gift message?
Help! I have ordered more than once. What can I do?
Will I be informed when the order is delivered?
When can I contact your Customer Support team?
Delivery
What can I do to ensure that my order is delivered successfully?
Can you deliver at a specific time?
Where is my order?
Can you guarantee delivery on a specific date?
Can you deliver gifts to business addresses or hospitals?
What time will the order arrive?
What happens if the recipient isn't in when you deliver?
The recipient is only going to be in during the morning, can you deliver before lunch?
Ordering Problems
I've not received an order confirmation, what should I do?
How can I request an invoice?
I've received some flowers, but don't know who they are from...
I've tried to submit payment, but something's gone wrong, what can I do?
I'm having a problem ordering online, what can I do?
Payment Problems
Collapsible rowHow can I pay for my order?
Why has my payment failed?
What happens if I don't pay before dispatch?
Delivery Problems
The recipient has told me that they haven't received the order, what should I do?
The delivery confirmation shows that my order was left in a secure place, what does this mean?
The recipient has told me that the flowers weren't what I ordered, what can I do?
I ordered for a timed delivery slot, but they were delivered late, what can I do?
Why weren't you able to deliver my order?
What is a UK Postcode?
Why is the postcode so important?
How can I find the correct postcode?