Other Questions

Other Questions
All other questions (customer service, my account, cookies etc.)

 

Website
What Happens with My Personal Details?
At Petals and Posies, we prioritize your privacy and data security. Here's how we handle your personal details:

Data Privacy:

We will not share your personal details or those of the recipients with third parties. Your information is kept confidential and is only used for the purposes outlined below.

Secure Transactions:

Placing and paying for an order on our website follows a secure procedure. We use advanced encryption and security measures to protect your data during transmission and storage.

Data Protection:

Your personal information is specially protected and secured from unauthorized access. We use state-of-the-art technology to safeguard all information you provide.

 

Usage of Your Email Address:

· Order Confirmation: After placing an order, we will use your email address to send you an order confirmation.

· Service Review: Once you have placed an order, we will send you an email to rate and review our services.

· Newsletter Subscription: If you subscribe to our newsletter, you will receive emails with news and promotions.

 

Usage of Your Phone Number:

We might use your phone number to contact you regarding your order and delivery. This includes confirming delivery with a text message or calling you if there are any issues with your order.

If you have any further questions or concerns about how we handle your personal details, please do not hesitate to contact our customer support team. We are committed to ensuring your privacy and security at all times.

Having issues placing an order?
Our website is designed to be user-friendly and easy to navigate, we understand that you might come across issues placing an order. In this article, we address common issues that may arise during the ordering process and provide troubleshooting steps to help you resolve them.

 

Slow or Unresponsive Website: If you are experiencing slow loading times or an unresponsive website, try the following steps:

Refresh the page: Press F5 (Windows) or Command + R (Mac) to reload the page.
Clear cache and cookies: Clearing your browser's cache and cookies can improve website performance. Consult your browser's settings or preferences to find the option for clearing cache and cookies.
Try a different browser: Switching to a different web browser can help determine if the issue is specific to your current browser.
Error Messages or Validation Issues: If you encounter error messages or have trouble with validation during the order process, consider these solutions:

Check form entries: Ensure that all required fields are filled in correctly. Double-check information such as shipping address, payment details, and contact information for accuracy.
Avoid special characters: Some fields may not accept special characters or certain symbols. Try removing any special characters or symbols from the form entries.
Try a different payment method: If you are experiencing issues with a specific payment method, try an alternative payment option to see if it resolves the problem.
Contact customer support: If error messages persist or you are unsure how to proceed, reach out to our customer support team for further assistance. They will be happy to help you troubleshoot the issue.
Payment Processing Problems: If you are encountering issues with payment processing, consider the following steps:

Check payment details: Verify that the payment information you entered is accurate, including the card number, expiration date, CVV, and billing address.
Contact your bank or payment provider: In some cases, payment issues may be related to your bank or payment provider. Contact them to ensure there are no restrictions or problems with your payment method.
Try a different payment method: If available, attempt payment with an alternative payment method to determine if the issue lies with the specific payment option being used.
Contact customer support: If the problem persists, contact our customer support team for assistance. They will work with you to resolve any payment processing issues.
If you require further assistance, please reach out to our customer support team

My Account

I can't login, what can I do?
Experiencing issues logging into your Petals and Posies account? Don’t worry, follow these steps to resolve common login problems:

 

Verify Your Information:

Ensure that you have entered the correct login details. Your username is your email address. Double-check for any typos or errors in the email address and password fields

Outdated Email Address:

If you are using an old email address that you no longer have access to, you will need to create a new account. Please note that the order history from your previous account will not transfer to the new one.

Forgotten Password:

If you have forgotten your password, click on the 'Forgotten password?' link on the login popup. You will receive an email with a link to reset your password. Follow the instructions in the email to set a new password and regain access to your account.

Check Your Email Settings:

Make sure you can receive emails from Petals and Posies. Sometimes, password reset emails might end up in your spam or junk folder, so be sure to check there as well.

Browser Issues:

Ensure that your web browser is up to date. Sometimes, outdated browsers can cause login problems. Clear your browser’s cache and cookies. This can often resolve issues with loading login pages.

 

By following these steps, you should be able to resolve most login issues and access your Petals and Posies account. If the problem persists, the customer support team is always ready to help.

How do I unsubscribe from your emails?
If you no longer wish to receive our emails, and we take no offence if that's the case, simply scroll to the bottom of the email where you see the 'manage your subscriptions' link. 

From that page, simply click on 'unsubscribe from all' and that's it! 

If you change your mind in the future, you can come back to this preference center and subscribe again - or use the signup form on our homepage. 

The above method works for newsletter subscriptions.

If you received an email that relates to your order, or other transactional communication, there may not be an Unsubscribe option. In that case please contact us to let us know that you want to be removed from all communications. Our friendly team will be happy to help you with that. 

 

Customer Service
Do you have a phone number I can call?
To keep everything as fast and convenient as possible, we offer customer service via e-mail/contact form and chat.
Our Customer Service team are available via email from 08:00 until 16:30 Monday to Friday, and 09:00 until 14:30 on Saturday.